Offerings, Other, Customer Service, Timeliness, Quality
“FABULOUS SERVICE. Will tell all my friends. Would definitely use again for any AC and heat needs.
I have been a loyal customer of 5 Star for years now. It is their dedication to their customers that keeps me as a customer. Last year I called because my air conditioner quit working during an extremely hot Fathers day. I expected to be told we will get to you in a couple of days. To my surprise they had one of there technicians cut short his Fathers day meal and they were at my house in an hour and fixed my air conditioner. I was certain that I would have to spend a couple of days in a hotel. Thanks to the great customer service at 5 Star I was able to sleep in my own bed on Fathers day and could not ask for a better outcome. Also their prices are fair but more importantly they do the job right the first time, and with the quality of their services you will not be calling back day after day to babysit their workmanship. I am a 100% disabled Veteran so I can not follow the technicians into the attic but I know this company has my back and would recommend them to anyone.
Thank you 5 Star,
How You Know Them They hired you
Their Review Mark called within moments of my Home Advisor request & arrived a few hours later, on a Saturday, to give us a quote. We quickly realized that Mark was highly knowledgeable, customer-focused & competitively priced. It was an easy decision to select 5 Star for the replacement of our heating and cooling systems. Mark & his team returned on Tuesday and worked until both units were operational. It was a very long day for them. As a result, we slept in cool comfort that night. Mark earned both our business & our respect. We plan to recommend him to all our neighbors & will be using 5 Star for all our AC & heating service needs from now on.
To say i was completely satisfied with 5 star would be to say the least. Mark mccann is amazing, he went above and beyond with his services. My experience with mark showed me that he truly cares about people. He will go out of his way and do whatever it takes to help you. He is a honest and caring person. I highly recommend 5 star air conditioning and heating to everyonewho wants the best.
Dave B. Porter,
Mark was extremely professional and polite. I received a A/C replacement quote that was much less than my service company I've had for 9yrs! The job was explained in detail with options given but not pushed. The appointments were quickly scheduled and met with appreciated communications. I have cancelled my relationship of 9yrs with the other company for our bi-annual service and will now only go with 5 Starr/Mark for future services. These appointments are already scheduled! Good Christian based company with connections to other contractors for different services. I will contact Mark for non-A/C related needs to see if he can recommend someone he trusts.
5 Star will NEVER receive less than a 5.0 rating from anyone.
I hired Mark to redo my home air filtering system. I found Mark to be very professional, courteous and easy to work with. Mark listens well and provides options. I never felt like he was trying to sell anything in particular. He started by asking what my objectives were for filtering air in my home. After we got that clarified, he provided different options and different prices so I could clearly see the trade offs between quality and cost with the different options presented. Mark is very good at what he does and provided service in an honest, friendly way. I highly, highly recommend him and know I will be utilizing his services again. Employ Mark for your HVAC needs with confidence. A truly ethical professional who looks out for you, the customer is rare. I found exactly that to be the case with Mark.
Reviewer William B.
Reviewer Location Magnolia, TX
I was referred to this company by a co-worker when the temp. outside was 33 degrees and my heater stopped working. I called 5 Star that morning and they were able to come to my house that evening after getting off work. They were very knowledgeable and knew exactly what was wrong with my heater. They explained to me what was going on with my heater in a way that I could understand and did not feel the pressure of having to buy a new unit right away,
Thanks 5 Star.
Mark was very prompt and did the work in a timely manner, making sure everything was working properly, not trying to sell you something you don't need. I would advise him to anyone who wanted a good and proper job by a very honest man.
Call : 832-698-1011
Thank you for sending the "follow up" equipment warranty documents.
Now that is has been a few months since you completed the new air conditioning systems installation in my residence, with one follow-up "glitch" call and quick correction, I think it is safe to say that your service through the whole process of selecting a contractor, and we did receive proposals from several, scheduling the installation, and then removing the old equipment and delivering and installing all new equipment was exemplary in every way. Plus, from a guy who has some experience in equipment building and installation mechanics, I believe your "install workmanship" is simply outstanding.
I would be happy to post a very positive review for you and your company anywhere. I have no doubt that if you treat all of your new customers as you've treated me, your business will grow very rapidly.
Kelli G. 2015
How You Know Them They hired you
Their Review Mark from 5 Star called me July 4th after having an issue with our old system. My wife and decided to change out our current system due to age and potential other issues. We knew our current system was undersized so we received bids from six different companies. Mark actually came out and spent an hour going over the house and our needs. He and his team installed a nice Trane 15 Seer system and did the needed duct and return air vents so we would have the efficiency needed. The other companies never addressed air flow issues and Mark took the time to explain why the extra vents were needed. He and his guys deserve the 5 Star rating I gave.
Mark's honesty & professionalism was absolutely REFRESHING! Dealing with someone with integrity who listened well & treated us as fellow home owners when discussing the new HVAC system, instead of trying to make the biggest profit was a pleasure. His crew was extremely efficient, professional & friendly. They took out our entire furnace & a/c system & installed brand new in a single day....a LONG day's work, but the crew was great. The work ethic demonstrated by this company definitely comes from the top down. HIGHLY RECOMMEND this company.
I had a problem with my AC unit and was referred to Mark. He came out an assessed the problem and told me what was wrong with it. He said that he can have it fixed and no time even though he had another job he said when he finished his job he would come back before the time he said he'd be back. He's very professional, courteous and I've recommended him two other friends and they also loved his service. I would always call Mark because he's my AC guy.